Yes, we offer a 10% discount on all retail products in your first order with Salon Warehouse. To have the discount code sent to your email, simply subscribe to our mailing list using the below link. By signing up to our mailing list, you will receive a monthly newsletter with the latest promotions including exclusive offers to our mailing list.

Sign-up to our Newsletter

To make a change or to cancel your order, please email our Customer Service team at customerservice@salonwarehouse.com.au as soon as possible.

While we will do everything we can, please note that we are unable to guarantee that we can make any changes to your order including cancellation once it has been placed.

We aim to ship orders within 48 hours of receiving it, if not sooner and it is difficult to action any changes once orders have been sent to the dispatch team.

If we are unable to make the required change or cancellation, products can be returned in line with our Return Policy. Please see below for a link to our Return Policy. Please note that any shipping costs associated with returning the products and if applicable, sending out new products will need to be covered by the customer.

Read our Returns Policy

We accept a variety of payment methods, including:

• Credit Cards (Visa, MasterCard, American Express, Union Pay, JCB)
• Debit Cards
• PayPal
• Mobile Payment Solution (ShopPay, Google Pay)
• Afterpay
• Zip
• Salon Warehouse Gift Cards

When you are on the Checkout page, on the righthand side of the page under the Shopping Cart there is a text box labelled ‘Discount code or gift card’. Enter in the discount code and click on the ‘Apply’ button.

Once you have clicked on the ‘Apply’ button, you will see the discount applied to the applicable products in your Shopping Cart and the Total will be updated. In addition, you will see a label under the text box, which indicates the total savings after the discount code has been applied.

Please note that we do not offer discounts on our Professional / Trade range of products, other than our volume discounts.

To view our latest Promotions and Offers, please click on the below link. These will also be included in the monthly newsletter, as well as on the Promotions and Offers banner on the Homepage of the website.

View our current promotions

If you are having any issues with placing an order, please reach out to our Customer Service team by emailing customerservice@salonwarehouse.com.au or via the Contact Us page on our website.

We hold large inventory levels in our warehouse and are constantly replenishing stock levels, as such most items are either in stock or will be in stock in a couple of days pending deliveries from our suppliers.

If there is a product appearing as Sold Out and you would like to be notified when it is available, please click on the 'Notify Me' button next to the product and follow the prompts. You will then receive an email notification once the product is back in stock.

Our e-Gift Cards make a fantastic present for all occasions, or a great way to say thank you to someone. To purchase one of our e-Gift Cards simply click on the ‘Shop’ menu and select ‘e-Gift Card’. Our e-Gift Cards are available in $25, $40, $50, $60, $100 and $150 amounts.

Once you purchase the e-Gift Card, you will receive an email with the gift card and instructions on how to redeem at checkout.

Please note that our e-Gift Cards are redeemable online with any purchase.

Shop e-Gift Cards

All products on our website are supplied direct from the manufacturer and are 100% genuine.

Salon Warehouse's aim is to support salons by making haircare products affordable and easily accessible. We offer generous volume discounts on bulk purchases of professional products such as colours, developers and bleaches, as well as a 12% discount on all Retail products. This allows you to offer great prices to your customers whilst maintaining your margins.

To take advantage of these fantastic savings, you must have a Trade account registered with us. To register, please click here.

Please click here to view our Return Policy.

If you have received an incorrect item or are missing an item from your order, please contact our Customer Service team within 14 days of receipt of your order. Please include:

• the order number
• a photo of the items received
• a description of the issue e.g. which products are incorrect or missing

Our Customer Service team will then be in contact with you to discuss the next steps. Please ensure any incorrect products remain unopened and in the same conditions as they were received. We will provide you with a pre-paid return label so the incorrect products can be sent back to us.

The Customer Service team can be contacted via email at customerservice@salonwarehouse.com.au or by using the Contact form on our website.

Salon Warehouse does allow Change of Mind returns/refunds for Retail products if the following criteria is met:

1. The product is in the same condition as when it was received including being unopened and unused.
2. The customer covers all shipping costs associated with returning the product.

Please note that Salon Warehouse is unable to offer returns on any of the products in the Professional range. In addition, if a product is returned which does not meet the above criteria, the product will be returned to the customer with an additional shipping charge of $12.

To initiate a Return, please contact our Customer Service team via email at customerservice@salonwarehouse.com.au or by using the Contact form on our website. Please ensure you include your order number when
contacting the Customer Service team.

For more information on our Return Policy, please click here.

If you have received a faulty, leaking or damaged product, please contact our Customer Service team within 14 days of receiving the product. When you contact the Customer Service team, please include:

• your order number
• a detailed description of the issue
• supporting evidence in
  the form of photos and/or videos

Please do not dispose of any faulty, leaking or damaged products. Depending on the circumstances, we may need to arrange to have these returned so we can escalate the issue to our Suppliers.

To contact our Customer Service team, please email them at customerservice@salonwarehouse.com.au or by using the Contact form on the website.

Please stop using the product immediately and contact our Customer Service team with your order number and a description of the issue. The Customer Service team may also need to request supporting photos depending on the details of the issue.

If you do have a reaction to a product, please do not dispose of the product as we may need to arrange for this to be returned to us so we can escalate the issue to our Suppliers.

Please note that we reserve the right to refuse refunds for allergies if more than 25% of the product has been used.

To contact our Customer Service team, please email them at customerservice@salonwarehouse.com.au or by using the Contact form on our website.

All refunds will be processed back to the same payment method used to place the order. Please note that we have no ability to redirect where a refund will be processed.

Refunds may take up to 10 business days to appear in your account from the time it is processed from our end. For Change of Mind refunds, we will need to receive the products back prior to processing any refunds.

Once your order has been dispatched from our warehouse, you will receive an email from us notifying you of such and this will include an Australia Post tracking number along with a link to see the current status and whereabouts of your order. This will also include an estimated delivery date.

If you are having any issues with tracking your order and/or it is late with no updates to the tracking information, please contact our Customer Service team and we can escalate this with Australia Post on your behalf.

To contact our Customer Service team, please email them at customerservice@salonwarehouse.com.au or by using the Contact form on the website.

Please click here to view our Shipping Policy, including information about our shipping and posting charges.

If you notice that the address on your order is incorrect, please email our Customer Support team at customersupport@salonwarehouse.com.au as soon as possible.

Whilst we will do everything we can, please note that we are unable to guarantee that we can make any changes to your order once it has been placed, including to the delivery address.

We aim to ship orders within 48 hours, if not sooner and it is difficult to action any changes once orders have been sent to the dispatch team.

If we are unable update the address prior to dispatch, we will raise a case with Australia Post to have the order redirected to your correct address. If for whatever reason Australia Post are unable to redirect your order, it will be sent Return to Sender and we will resend your order once it has been received by our warehouse.

Please note, this can be a lengthy process and as such, we do recommend that you carefully check all your details including your delivery address prior to submitting your order.  

Salon Warehouse is an online retailer only and we are not setup for any 'Click and Collect' orders.

If more than 5 days have passed from the estimated delivery date on the Australia Post tracking, please contact our Customer Service team and we will escalate it with Australia Post on your behalf.

If Australia Post advise us that your order is Lost in Transit, we will resend your order at no additional expense to you.

To contact our Customer Service team, please email them at customerservice@salonwarehouse.com.au or by using the Contact form on the website.

All our orders are now delivered with safe drop enabled, meaning that if you are not at home at the time of delivery, the Australia Post courier will leave your order in a safe location. If they are unable to leave the order in a safe location, it will be taken to the nearest Australia Post location for you to collect.

Please note that if your order is not collected from the Australia Post location within 10 business days, it will be sent back to us as a Return to Sender item.

Salon Warehouse is an Australian owned and operated business based in Sydney’s north-west. All stock is held and shipped from our warehouse in north-west Sydney and we ship to all States and Territories across Australia.

For clarity, Salon Warehouse does not have any operations outside of Australia nor do we ship to any other countries outside of Australia.